EQL Overview
- What is EQL?
- How do I get in touch and where is EQL located?
- How does EQL work?
- What does Run Fair mean?
- How does payment work?
- Why do I provide a credit card for a free launch?
Launch Basics
Launch Specifics
- Why is my size not showing?
- What kind of launches does EQL offer?
- How many are selected to purchase in a launch?
- Can I enter the same launch multiple times?
- Can I enter for the same product from multiple retailers?
- Can my family enter from the same household?
Managing Entries
- How can I check if I have a valid entry?
- How can I see what details I used to enter?
- How can I check what size I entered for?
- How can I cancel my entry?
- How can I cancel my order after being selected?
- Is my entry canceled?
Shipping Details & Changes
- Why does it say my address is invalid?
- Why can’t I find my country in the shipping address?
- Is international shipping available?
- Why can’t I enter a separate billing address?
- How do I change my shipping address on an open launch?
- How do I change my shipping address on a closed launch?
Billing & Payment Errors
- Why is my card not being accepted?
- Why are all my cards being rejected?
- My payment declined- can you run it again?
- Where do I update the card on my EQL account?
- What are some of the most common credit card issues?
- Why has my card been charged multiple times?
Post-Launch Retailer Concerns
- Can I change from pick up to delivery?
- Can I pick up the product in-store?
- What happens if I am selected but can't pick up?
- What’s my order confirmation number?
- When will the product be delivered? How can I track my order?
- What if my product is damaged or faulty?
Account Changes & Deletion
- Is my information secure in your database?
- How do I update my email address?
- How do I update my phone number?
- How do I update my name?
- How do I update my shipping and/or credit card?
- What if I enter the wrong email address?
EQL App Features & Support
- What is the EQL App?
- How do I get a Public Profile?
- How do I customize my profile?
- What can I do with my Public Profile?
- Why am I not able to load my account?
- I didn’t get the option to set a password, how will I log in to the launch?
EQL+ Info & Support
- What is EQL+ and how can I subscribe?
- How do I complete identity verification?
- How do I update my payment info for EQL+
- How do I cancel EQL+?
- Why isn't EQL+ helping me get selected more?
- Why was I charged a Run Fair Fee even though I’m EQL+?