If You’re Selected to Purchase and Pick Up In-Store
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Failing to pick up your product may impact your chances in future EQL launches.
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We recommend contacting the retailer promptly if you cannot make your pickup.
Pick Up and Pay Launches
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You will not be charged if you are unable to pick up your item.
Pre-Pay and Pick Up Launches
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Since payment is made upfront, please contact the retailer directly to arrange a refund if you cannot pick up your purchase.