If you didn’t receive a confirmation email (see example below), there are two easy ways to double-check whether your entry was submitted:
Note: If you entered a launch directly on a retailer's site via a retailer-hosted Shopify launch with EQL, your entry will not appear in your EQL Fans app — this is expected. If you entered on the standard EQL platform, you should receive a confirmation email, see your entry in the EQL Fans app, or both.
Option 1: Check on app.eql.com
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Go to app.eql.com/login and log in with the email you used to enter.
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If your entry was successful, you’ll see it listed under your active entries.
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If you don’t see it listed, your entry may not have gone through.
Option 2: Revisit the Launch Page
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Return to the launch page and log in (or refresh the page).
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If you still see the entry form instead of a confirmation screen, your entry likely wasn’t submitted.
You can try entering again — the system will prevent duplicate entries using the same email. If it lets you submit, that means your original entry didn’t go through. If you're still unsure, contact EQL support with the launch name and the email address you used to enter.
Sample email w/link to track the status of your entry