How to Cancel Your EQL Entry

Step 1: Go to the Launch Page

Use the link from your confirmation email or navigate back to the original launch page where you entered.

Tip:
If cancelation isn’t working from the email link, go directly to the launch page and log in there.
EQL Support cannot cancel entries for you, so always try:

• The launch page directly

• A different device (mobile vs. laptop)

• A different browser

Step 2: Log In & View Your Entry

On the launch page, scroll to the bottom.

You will see one of the following:

• “View Your Entry” → You’re logged in. Continue to cancel.
• “Enter Now” → You’re not logged in. Click “Enter Now” and sign in with your EQL credentials. If you see the “Enter Now” button, it indicates that you are not logged in. Ensure you use the same email address you used to enter the raffle when signing in. Once logged in, you will be redirected to your existing entry, and duplicate entries cannot be created with the same email address.

Tip:
Clicking Enter Now will not submit a duplicate entry. EQL automatically prevents multiple entries from the same account.

Step 3: Cancel Your Entry

Once logged in, you’ll see the option to Cancel your entry.

Click it and confirm the cancelation.

You should receive a confirmation email.
If you don’t receive one, the cancelation did not go through.

Important Notes

• EQL Support cannot cancel entries on your behalf, but we can help troubleshoot.

• If you're having trouble, always try switching devices (mobile ↔ laptop).

• Once the launch closes, entries are final. Verified entries are binding under the terms & conditions.

• If your entry results in a confirmed purchase and you need to update or cancel the order, contact the retailer directly using the info in your results email.