When you log in or enter a launch, we send a verification code to your email. If the code isn't working or hasn't arrived, try the steps below.
Log in with your password instead
- Request your code as usual.
- Stay on the login page. Don't navigate away to check your email.
- Click Try another way below the code box.
- Log in with your password.
If your code hasn't arrived
- Check your spam and promotions folders.
- Make sure you're checking the inbox for the email address you entered.
- Wait a few minutes before requesting another code. Codes can take a moment to arrive.
- If you've requested more than one code, use the most recent one. Earlier codes stop working once a new one is sent.
"Too many codes requested"
You can request up to 5 codes per hour for the same email address. This limit protects your account from bots. If you see this message, wait an hour and try again, or log in with your password using Try another way.
If you're entering several launches at the same time, each entry can ask for a code, so it's easier to hit the limit. Logging in first at app.eql.com before you enter can help.
Need to reset your password?
Use the chat in the corner of this page, or submit a request and our team will help.