Entering a launch is free. You're only charged if you're selected.

When you enter

When you submit your entry,  a temporary authorization hold may be placed on your card to confirm it's valid. This isn't a charge. If you're not selected, the hold is released. Release timing depends on your bank and usually takes 3 to 10 business days.

If you're selected

Selections are made after the launch closes. This can take anywhere from a few hours to a few days, depending on the retailer. What happens next depends on how the launch is set up, and the launch page shows which type it is.

• Delivery and Pick-Up & Pre-Pay launches. Your card is charged automatically when you're selected. The charge includes the product price, shipping, and the Run Fair® Fee if one applies. Local taxes can also apply based on your address.
• Pick-Up & Pay launches. You won't be charged online. You'll get a notification to pay in store when you collect the product. Some retailers don't require payment before pickup, so check the launch details for the exact instructions.

Make sure your payment goes through

For Delivery and Pick-Up & Pre-Pay launches, your payment needs to succeed at the moment you're selected. Before a launch closes, check that:

• Your card has enough funds
• Your card allows online and automatic payments
• Your bank won't hold the payment for extra verification, like an SMS code

If your payment is declined, your entry won't go through, and we can't retry the charge.

EQL+ members: Winsurance gives you at least 15 minutes to fix a declined payment before we try again. Your membership needs to be active before the launch closes. See Why is my Winsurance not working?

Related articles

• What is the Run Fair® (EQL) Fee?
• Why Did I See a Charge for a Launch I Didn't Win?
• My payment declined- can you run it again?