Why can't I login?

🔐 Having trouble logging in?

If you think your password is incorrect: Click “Forgot password?” on the login screen to reset it. Make sure you're using the correct email address linked to your EQL account. Additionally, note that password reset codes are valid for 24 hours. If you encounter issues, try switching devices (e.g., from desktop to mobile) or changing your network (e.g., from Wi-Fi to cellular data) to complete the reset process.

If you don’t remember the email you used or aren’t receiving the reset email:
​Contact us using this form, and we’ll help you get back in. To ensure you receive EQL emails, add EQL to your email provider's safe sender or allow list. If issues persist, you can consider using a new email address — however, only our team can swap the email on your account, so please contact us to make that change.

If you're logging in through app.eql.com: You’ll receive a one-time code by email. Enter that code into the login screen when prompted to complete your sign-in. If the code is pre-filled in the link, remember it is valid for 24 hours, so complete the process within this timeframe.

Reminder: Your EQL login is separate from your retailer account login. Make sure you're using the correct platform and credentials. Regularly check your spam or junk folder for any missed EQL communications, and ensure your email address associated with your EQL account is active and accessible.