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  1. EQL
  2. Post-Launch Retailer Concerns

Post-Launch Retailer Concerns

Information on all post-launch retailer concerns.

  • Can I change from pick up to delivery?
  • Can I pick up the product in-store?
  • What happens if I am selected but can't pick up?
  • What’s my order confirmation number?
  • When will the product be delivered? How can I track my order?
  • What if my product is damaged or faulty?
  • Who do I contact for a refund?
  • Can I get an invoice or receipt?
  • Why was my order canceled?
  • Why have I not heard back from the retailer?
  • Do you accept loyalty cards from retailers?
  • Why did the retailer change the date/time of the opening or closing of the launch?

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