When you enter a launch powered by EQL, some retailers place a temporary authorization hold on your payment method.

This system ensures fairness and transparency in high-demand product launches, where demand often exceeds inventory by 25–100x.

This hold allows the retailer to quickly process your payment if you are selected in the draw. If you are not selected, the authorization is not completed.

These holds also serve to verify the validity of your payment method during the entry process.

Was I Charged?

No, you were not charged if you were not selected.

The pending amount you’re seeing is a temporary authorization hold, not a completed transaction.

This is a standard practice in launches and does not reflect any issue with your account.

How Long Will It Take to Disappear?

Authorization holds are typically released within 3–10 business days, depending on your bank or card provider.

This timing is set by your bank and cannot be expedited by EQL or the retailer.

If you encounter a bank decline notice, it is likely related to the pre-authorization hold and does not indicate selection.

What Happens If I Am Selected?

If you are selected in the draw:

• Your payment will be processed at the time of selection

• The pending authorization will move to a completed charge

• You will receive a confirmation email with your order details

What Should I Do If It Doesn’t Drop Off?

If the pending charge remains longer than expected, we recommend contacting your bank directly. They’ll be able to confirm the status of the hold and provide an exact timeline for its release.