If you can see entries in your activity on the fan app that you no longer want, there are a few things to know.
The launch is still open
If the launch is still open, you can cancel your entry directly from the launch page. Log in at app.eql.com, navigate back to the launch, and select Cancel Entry. Step-by-step instructions are available here: How can I cancel my entry?
The launch has closed
Once a launch closes, entries are final and cannot be removed from your activity. This is by design, closed entries are a permanent part of your account history and cannot be deleted by EQL Support.
If the launch has closed but never processed results (for example, a launch that ran and ended without a draw), you can reach out to our team and we'll follow up with the retailer to see if the launch can be formally closed on their end.
The launch has been inactive for over a month
If you have an entry showing in your activity for a launch that has been inactive for more than a month with no results, contact our support team and include:
- The name of the launch
- The retailer name
The team will review and follow up with the retailer where possible.
What EQL Support cannot do
EQL Support is not able to manually remove entries from your activity. Entries are tied to your account permanently once a launch closes.