How to cancel your EQL entry

Quick summary: Go back to the same launch page, log in with the same email you entered with, then select Cancel your entry. If the page looks like a fresh entry screen at first, that is expected, not an error.

Why this can look confusing: Opening a cancel link often starts a new browser session that is not logged in yet, so the page can look like you are entering again. You are not. EQL will not create a second entry for an email that already has one, so there is no risk of accidentally re-entering. Log in and you will land on your existing entry.

Step 1: Open the launch page

Use the link in your confirmation email, or go back to the original launch page where you entered.

Step 2: Log in

Scroll to the bottom of the page.

• “View your entry” → You are logged in. Go to Step 3.
• “Enter now” → You are not logged in yet. Select it and sign in with the same email you used to enter. You will land on your existing entry, not a new one.

Step 3: Cancel your entry

Select Cancel your entry, then confirm.

You will get a confirmation email. If you do not get one, the cancellation did not go through, start again from Step 1.

If it is still not working

Try these, in order:

1. Go directly to the launch page instead of using the email link.
2. Try a different device.
3. Try a different browser.
4. Try a different network connection (wifi vs. mobile data).
5. Try an incognito or private browsing window.

A few more things to know

• Once a launch closes, entries are final and binding under the terms and conditions.
• If your entry led to a confirmed purchase, contact the retailer directly using the details in your results email. We cannot change or cancel an order on the retailer’s behalf.