Waiting on Your Launch Outcome?
If a launch has closed and you haven't received an outcome email yet, here's what to do.
1. Check Your Spam or Junk Folder
Outcome emails can sometimes land in spam or junk folders.
- If you find the email there, mark it as "not spam" to ensure future updates are delivered correctly.
2. Check Your Entry Status
You can always view your entry status directly in your account.
- Log in to your EQL account at app.eql.com
- Or return to the launch page where you entered and refresh while logged in
Your current status will be displayed there.
3. What Does "Pending" Mean?
If your entry shows as pending after the launch has closed, it means results are still being processed.
- Retailers finalise outcomes on different timelines
- Some complete within hours, while others may take a few days
No action is needed while your entry is pending.
What Does “Analyzing Entries” Mean?
If you see “Analyzing entries” in the EQL app, it means the entry window has ended and the launch is currently being processed. Our system is reviewing entries before finalizing winners — this includes verifying eligibility, removing invalid or duplicate entries, and running fraud and bot protections.
No result is available during this phase, so you won’t see “Selected” or “Not selected” yet. Your result will appear in the app once processing is complete.
4. Still No Update After a Few Business Days?
If it's been several business days with no update, feel free to reach out to our support team. We'll take a look and help where we can.
If You Were Selected
If your entry is successful:
- Your payment has already been processed
- The retailer will send shipping and tracking details once your order is on the way
Entered Through a Retailer's Shopify Store?
If your entry was submitted through a retailer's Shopify store, EQL may not have visibility into your results.
- Check your email- junk & spam! Results will always be sent to your email address.
- Can't find your email? Please contact the retailer directly for updates
How to tell where you entered:
- If the URL contains "runfair", your entry was on the EQL platform
- If it does not, you entered through the retailer's Shopify store