Exclusive draw launches are invite-only. Only fans who receive a personal invitation code from the retailer can enter.
How does it work?
The retailer chooses who receives an invite and emails each person a unique code. You need that code to access and enter the launch. EQL does not select participants or control who receives one.
How are codes sent?
The retailer sends every invite code directly. EQL has no visibility into how a retailer builds its invite list or who it chooses to include.
I didn't get a code. Can EQL send me one?
No. EQL cannot issue, resend, or replace an invite code for any reason. If you did not receive one, the retailer did not select you for this launch based on its own criteria.
My checkout didn't go through. Can I get a new code?
No. An invite code is single-use and expires once it goes unused or gets redeemed. Once expired, neither EQL nor the retailer can reissue, reactivate, or extend it, regardless of the reason.
If you believe you were charged despite the checkout failing, contact support@eql.com with your order details.
My code was already used. What happened?
Invite codes are single-use. Once redeemed, a code cannot be used again or reissued. If you believe someone used your code without your permission, send a screenshot of your original invite email to support@eql.com.
Can I share my invite code?
No. Invite codes are non-transferable. Sharing or distributing yours can affect your account standing and your eligibility for future invite-only launches.
Will I be notified about future invite-only launches?
The retailer decides who gets invited to each invite-only launch individually. Keep your email and account details current, and watch your inbox, so you don't miss an invitation.